Customer Experience Associate
Book of the MonthNew York, New York, United States
Posted May 22, 2026
67000 - 75000 USD
Full Time
About the Company
Book of the Month is dedicated to discovering and promoting emerging authors and innovative fiction. Since 1926, they have introduced readers to iconic works by selecting unknown books that later became staples of American literature. The company continues to celebrate fresh talent and distinctive writing, offering a unique selection of books not found elsewhere.
Job Description
We are seeking a Customer Experience Associate to join our Product team. The role will support offshore agents and establish processes to provide fast and thoughtful support to members, while also working on new projects with the Customer Service Manager.
Requirements
- Strong work ethic
- Ability to learn quickly
- Excellent time management and organizational skills
- High attention to detail and accuracy
- Strong prioritization skills
- Creative intuition
- Ability to do math and conduct data analysis
- Excellent communication and interpersonal skills
- Interest in eCommerce, Direct to Consumer, and/or the book business
Benefits
- Paid time off
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
