Customer Success Coach
NAVIGATE360 LLCOhio, United States
Posted March 10, 2026
Full Time
About the Company
Navigate360 LLC is a leading provider of comprehensive safety solutions for K‑12 schools, leveraging over two decades of expertise to protect student well‑being. Its layered strategy combines evidence‑based curricula that promote positive behavior and self‑image with robust campus physical safety measures and targeted personnel training, all aimed at preventing incidents before they occur. With more than 14 million students already benefiting from its programs, Navigate360 distinguishes itself through a holistic, data‑driven approach that integrates educational, environmental, and human factors into a single, scalable safety ecosystem.
Job Description
Navigate360 is seeking a Customer Success Coach to support K–12 school and SMB commercial accounts in maximizing the value of our SaaS school program solutions.
Requirements
- 3+ years in a Customer Success, Implementation, Account Management, or Training role within a SaaS or EdTech environment.
- Demonstrated experience supporting K–12 schools or districts and understanding of school operations, calendars, and stakeholder structures.
- Familiarity with CRM and Customer Success tools (e.g., Salesforce, Gainsight, ChurnZero).
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
