Technical Support Representative I

Assist customers with technical software and hardware related issues, database migrations, web-based portal configuration and help maintain customer satisfaction.

Requirements

• Provide daily support to users of various systems
• Communicate clearly and effectively with end users, colleagues, and management
• Maintain detailed records of daily interactions with customers
• Increase personal technical knowledge
• Develop training manuals and troubleshooting procedures
• Collaborate with technical staff and clients
• Create and implement new processes