CCC Help Desk Representative Incident Management Agent (Belgrade)

The role involves managing incidents, ensuring clear communication, and achieving fast resolution in line with service standards. Responsibilities include registering, monitoring, and managing incidents, performing initial diagnostics, coordinating with technical teams for resolution, and documenting each case to ensure quality and traceability.

Requirements

• Very high level of Spanish (C1 or equivalent)
• Experience in technical support, Service Desk, NOC, or incident management
• Advanced proficiency in Excel and Outlook
• Strong verbal and written communication skills
• Availability for 24x7 rotating shifts

Benefits

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners