Field Service Coordinator (I)

We're looking for a Field Service Coordinator to help our service operations run efficiently. You'll review service requests, assign tasks, prioritize customer needs, and coordinate locations and schedules. You'll also have the opportunity to learn valuable skills such as professional communication, time and task management, and working with corporate systems.

Requirements

• Reviewing service requests and understanding what needs to be done
• Assigning tasks to Customer Engineers based on skills, schedules, and urgency
• Prioritizing customer needs and balancing workloads
• Coordinating locations, schedules, and technician availability
• Checking part availability and sourcing parts from different locations
• Tracking estimated arrival times and ensuring updates are accurate
• Communicating with teams across the U.S. via phone, email, and chat
• Documenting updates and actions in our system
• Supporting escalation management and older service requests
• Sharing ideas and feedback to improve our processes
• Participating in training and development sessions

Benefits

• Full, structured training
• 1:1 mentorship and ongoing guidance
• A supportive team that helps you learn at your own pace
• Clear career pathways with opportunities to move into senior roles, leadership, or specialized departments