Field Service Coordinator I

NCR Voyix is seeking a Field Service Coordinator to join their team in Belgrade, Serbia. The ideal candidate will have a strong understanding of service operations and be able to prioritize customer needs and balance workloads. Full training and support will be provided.

Requirements

• Reviewing service requests and understanding what needs to be done
• Assigning tasks to Customer Engineers based on skills, schedules, and urgency
• Prioritizing customer needs and balancing workloads
• Coordinating locations, schedules, and technician availability
• Checking part availability and sourcing parts from different locations
• Tracking estimated arrival times and ensuring updates are accurate
• Communicating with teams across the U.S. via phone, email, and chat
• Documenting updates and actions in our system
• Supporting escalation management and older service requests
• Sharing ideas and feedback to improve our processes
• Participating in training and development sessions

Benefits

• Full, structured training
• 1:1 mentorship and ongoing guidance
• A supportive team that helps you learn at your own pace
• Clear career pathways with opportunities to move into senior roles, leadership, or specialized departments