Nearmap is a global technology company that provides high-resolution aerial imagery, 3D content, and integrated geospatial tools. We are seeking a Customer Success Manager to manage a mid-market and enterprise portfolio of accounts, understand customer needs, and deliver comprehensive engagement to foster strong relationships and measurable business outcomes.
Requirements
- 2+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
- Proven ability to map customer business processes to product capabilities.
- Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
- Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.
- Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
- Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
- Ability to identify and act on growth opportunities.
- Proficiency in Salesforce and Microsoft Office tools.
- Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
- Ability to work independently, take initiative, and thrive in a fast-paced environment.
- Cultural awareness and appreciation for diversity in professional settings.
Benefits
- 4 extra "YOU" days off each year—take a break, no questions asked!
- Company-sponsored volunteering days to give back.
- Generous parental leave policies for growing families.
- Work from Overseas Policy - explore the world in the approved list of cities while you work!
- Access to LinkedIn Learning for continuous growth.
- Discounted Private Health Insurance plans.
- Monthly wellbeing and technology allowance.
- Annual flu vaccinations and skin checks.
- Hybrid flexibility - truly flexible, with no mandatory office days!
- A Nearmap subscription (naturally!)
- Unlimited snacks, drinks, and weekly catered lunches at the office
- Showers available for cyclists and gym enthusiasts.
