Technical Support Lead
Nearshore Business SolutionsBogota, Bogota, Capital District, Colombia • Colombia
Posted April 10, 2026
20400 - 27600 USD
Full Time
About the Company
Nearshore Business Solutions specializes in building and scaling remote and on‑site teams for U.S. companies across Latin America. Leveraging deep expertise in both U.S. and Latin American business cultures, the firm ensures seamless collaboration, integration, and cultural alignment between teams. Their tailored talent acquisition, onboarding, and operational support accelerate growth while minimizing cross‑border challenges. By combining market insight with a flexible nearshore model, Nearshore Business Solutions delivers cost‑effective, high‑performance teams that drive innovation and expansion for U.S. clients.
Job Description
We are seeking a Technical Support Lead with strong experience in SaaS environments and API troubleshooting to lead and elevate our support operations.
Requirements
- 4+ years of experience in technical support, customer support, or similar roles (SaaS environment preferred)
- Strong experience troubleshooting API integrations (REST APIs, webhooks, etc.)
- Proven ability to handle escalations and complex technical issues independently
- Excellent English communication skills (written and verbal)
- Strong analytical thinking and advanced problem-solving skills
- Experience supporting customers via email, chat, and live calls
- Hands-on experience with tools such as Excel and ticketing systems like Zendesk or Intercom
- Strong organizational skills with the ability to prioritize high-impact issues
- Experience documenting processes and maintaining knowledge bases or SOPs
- Reliable high-speed internet and ability to work remotely
