Tier 3 Technical Support (Technical Support Lead)

We are seeking a Technical Support Lead to help our software support team. This role combines hands-on troubleshooting with mentorship responsibilities.

Requirements

• 5+ years technical support experience
• Experience supporting SaaS platforms
• Strong troubleshooting and diagnostic skills
• Experience investigating integration issues or API-related problems
• Comfortable analyzing logs and technical error messages
• Excellent written and verbal English communication skills
• Ability to handle escalated client situations professionally

Benefits

• Medical/Dental coverage (HMO) after 1 month
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park