Digital Workplace Desktop support Specialist

NearSource is seeking an IT Support Engineer to support enterprise digital workplace systems in an on-site environment. The role focuses on delivering reliable end-user support, managing hardware and software environments, and ensuring operational stability across business-critical systems.

Requirements

• Deliver onsite technical support for desktops, laptops, mobile devices, and peripherals
• Execute installation, configuration, and troubleshooting of hardware and software environments
• Act as a liaison between IT and business units to manage user expectations and service delivery
• Support infrastructure teams with server and network-related tasks when on-site assistance is required
• Manage hardware lifecycle processes, including asset tracking, shipping, receiving, and inventory control
• Administer and deploy enterprise hardware and software solutions across multiple business units
• Maintain accurate records of IT assets and ensure compliance with asset management standards
• Troubleshoot technical issues with precision and ensure timely resolution aligned with SLA commitments
• Collaborate with cross-functional IT teams to prioritize and resolve incidents and service requests
• Contribute to the development and maintenance of technical documentation and knowledge base assets
• Deliver end-user training to improve the adoption and effective use of enterprise tools
• Adhere to established IT service management processes, standards, and workflows

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement