IT Support Specialist (Desktop Support) – Onsite

NearSource is seeking an IT Support Specialist to support enterprise digital workplace systems in an on-site environment. The role focuses on delivering reliable end-user support, managing hardware and software environments, and ensuring operational stability across business-critical systems.

Requirements

• Deliver onsite technical support for desktops, laptops, mobile devices, and peripherals across the organization.
• Execute installation, configuration, and troubleshooting of hardware and software environments, including Windows and macOS systems.
• Act as a liaison between IT and business units to manage user expectations and service delivery.
• Support infrastructure teams with server and network-related tasks when on-site assistance is required.
• Manage hardware lifecycle processes, including asset tracking, shipping, receiving, and inventory control.
• Administer and deploy enterprise hardware and software solutions across multiple business units.
• Maintain accurate records of IT assets and ensure compliance with asset management standards.
• Troubleshoot technical issues with precision and ensure timely resolution aligned with SLA commitments.
• Collaborate with cross-functional IT teams to prioritize and resolve incidents and service requests.
• Contribute to the development and maintenance of technical documentation and knowledge base assets.
• Deliver end-user training to improve the adoption and effective use of enterprise tools.
• Adhere to established IT service management processes, standards, and workflows.