Call Center Training and Quality Assurance Specialist
Neighborly®Irving, Texas, United States • Waco, Texas, United States • United States
Posted March 11, 2026
Full Time
About the Company
Neighborly is a hub of service brands that connects customers to local experts.
Job Description
Bring your ambition and experience to Neighborly as a Training and Quality Assurance Specialist. Develop training modules, monitor agent performance, and collaborate with QA departments. Work in a hybrid schedule with 3 days in Irving or Waco, TX office and 2 days remote. Competitive pay, equity, and annual bonus opportunities. Paid time off, holidays, and wellness programs.
Requirements
- 5+ years of experience in developing and delivering training programs
- Strong skills in selling, customer service, presentation, facilitation, and training delivery
- Ability to work independently and collaboratively, manage multiple projects, and complete the full training cycle
- Proficiency in training methodologies (adult learning, instructional design), e-learning software, and technical writing
- Excellent communication, analytical, and problem-solving skills
Benefits
- Competitive Pay
- Paid time off
- Paid holidays
- Annual bonus opportunities
- Equity
- Recess breaks
- Wellness programs
