Call Center Training Manager
Venture Tech Solutions, Inc.Plantation, Florida, United States
Posted March 10, 2026
Full Time
About the Company
Venture Tech Solutions, Inc., established in 2007, specializes in innovative web technology solutions to address unique business challenges. Our team of experts provides comprehensive services including branding, financial vertical market lead generation, increased web traffic, and data monetization, aiming to enhance online presence and profitability through measurable improvements.
Job Description
The Call Center Training Manager will lead the development of training programs to strengthen the Credit Counseling team at Consolidated Credit. The role will implement training programs to improve counselor performance, client engagement, and enrollment outcomes.
Requirements
- Bachelor’s Degree from an accredited institution
- 7+ years of professional training experience in a call center or contact center environment
- Experience supporting high-volume contact center environments
- Experience developing structured training frameworks and call playbooks
- Strong coaching and counselor development capabilities
- Exceptional classroom facilitation and public speaking skills
- High emotional intelligence and ability to motivate diverse teams
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
