Sr. Manager, Customer Engagement & Decisioning
Neighborly®Irving, Texas, United States • Waco, Texas, United States
Posted January 5, 2026
Full Time
About the Company
Neighborly - USA Shared Services
Job Description
Bring your experience and be empowered to innovate as a Sr. Manager, Customer Engagement & Decisioning at Neighborly, the hub of service brands that connects customers to top-notch local experts. As a key member of the Digital Marketing team, you will own the customer lifecycle strategy, design and optimize automated lifecycle programs, and leverage AI-driven personalization and decisioning tools to deliver dynamic content and individualized customer paths.
Requirements
- 7+ years in CRM, lifecycle, or marketing automation
- Hands-on experience with enterprise automation platforms
- Strong analytical and performance mindset
- Comfort operating in ambiguity and scaling programs
- Experience with AI-driven personalization preferred
Benefits
- Financial Benefits: Equity and bonus opportunities
- Competitive Pay: Commensurate with experience