Tier II IT Support Specialist

Neostella is seeking a Tier II IT Support Specialist to join their team. The ideal candidate will have strong technical instincts, attention to detail, and a proactive mindset. They will be responsible for resolving advanced technical issues, administering and maintaining user accounts, supporting and enforcing security policies, and mentoring junior support staff.

Requirements

• 3+ years of experience in IT Support or Systems Administration roles
• Advanced troubleshooting and root-cause analysis skills
• Strong understanding of user and device management in cloud platforms
• Basic scripting and automation knowledge (PowerShell, Bash, or platform-specific tools)
• Solid understanding of endpoint security principles and best practices
• Clear communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Proactive mindset with initiative for continuous improvement
• Ability to mentor and train junior team members

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan