IT Support Specialist

New Reach is a unified platform of community-centric ecosystems where members engage, transact, and grow. We're looking for an IT Support Specialist to provide technical assistance and operational support across the organization.

Requirements

• 2+ years of experience in IT support, technical coordination, or systems administration
• Hands-on experience supporting and maintaining wide area networks (WAN)
• Familiarity with data backup, security protocols, and antivirus management
• Experience using ticketing systems or help desk tracking tools
• Knowledge of cloud-based tools and systems (e.g., Google Workspace, Monday.com, AWS)
• Excellent organizational and problem-solving skills with strong attention to detail
• Effective communication and interpersonal abilities with a focus on customer service
• Ability to manage multiple tasks and priorities in a fast-paced environment

Benefits

• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Free enrollment in our online courses
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!