Help Desk Technician I - PM Shift
NeoSystemsReston, Virginia, United States ⢠United States
Posted February 24, 2026
Full Time
About the Company
NeoSystems specializes in delivering endâtoâend backâoffice solutions for government and highly regulated businesses, covering accounting, finance, payroll, HR, IT, and information security. Leveraging its deep expertise in compliance and cybersecurity, the firm offers managed services such as Deltek Costpoint, Workday Adaptive Planning, and CMMCâcompliant hosting, as well as strategic consulting and implementation. As a Microsoft AOSâG and Cloud Solutions Provider for Government, NeoSystems provides cloud licensing across Azure Commercial, Azure Government Cloud, M365, and GCC High, ensuring clients meet FedRAMP and other regulatory mandates. By offâloading these operational burdens, NeoSystems enables customers to concentrate on winning new contracts and improving their bottom line, positioning itself as a trusted partner for missionâcritical compliance and cloud readiness.
Job Description
We are seeking a proactive and technically skilled Help Desk Technician (Tier 1) to join our dynamic IT support team for an afternoon to evening shift. This position provides advanced front-line technical support to internal staff and external customers, resolving a wide range of issues including system access, hardware, software, application, and network troubleshooting.
Requirements
- Provide timely and professional technical support via phone, email, and ticketing system
- Troubleshoot and resolve problems related to user accounts, Microsoft Windows, network connectivity, printers, scanners, and peripheral devices
- Assist users with proper hardware and software configurations
- Document detailed technical steps and resolutions in the ticketing system
- Escalate complex or unresolved issues to Tier 2 and Tier 3 support with appropriate documentation
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
