Supervisor (Player Support)

NeoWork is seeking an experienced Team Lead – Player Support to oversee a team supporting a fast-growing partner in the mobile gaming industry.

Requirements

• Leadership Experience: Proven experience as a Team Lead or Supervisor in customer support or player support
• Support Background: Strong experience in non-voice support environments (chat/email preferred)
• QA & Performance: Hands-on experience with quality assurance, performance management, and reporting
• Gaming Affinity: Experience in gaming or player support environments is strongly preferred
• Analytical Skills: Ability to interpret data, identify trends, and drive performance improvements
• Coaching Skills: Strong ability to mentor, develop, and motivate team members
• Organization: Ability to manage multiple priorities in a structured, fast-paced environment
• Technical Skills: Comfortable working with multiple tools, dashboards, and reporting systems

Benefits

• Health insurance for contractors
• Holiday Extra Pay
• Mental health days
• Performance-based incentives
• Annual review and appraisal process
• Ample opportunities for professional growth and advancement within the company