Tier 1 Player Support Specialist (Non-Voice: Chat & Email)

NeoWork is seeking proactive and detail-oriented Tier 1 Player Support Specialists to support a fast-growing partner in the mobile gaming industry.

Requirements

• Strong written English skills (B2+ or higher)
• Previous experience in customer support or player support preferred
• Strong interest in mobile or online games (strategy/MMO preferred)
• Clear, empathetic, and professional written communication style
• Ability to understand player issues and work with data-heavy tools and workflows
• High accuracy in handling and documenting cases
• Basic understanding of technical issues and ability to navigate multiple systems
• Proactive, accountable, and comfortable in structured, performance-driven environments

Benefits

• Health insurance for contractors
• Holiday Extra Pay
• Mental health days
• Performance-based incentives