Lead IT HelpDesk Engineer
NessBengaluru, Karnataka, India ā¢ Mumbai, Maharashtra, India
Posted March 18, 2026
Full Time
About the Company
Ness is a fintech company focused on reducing healthcare costs through credit card solutions. Our core product offers financial assistance to make wellness more affordable for everyone. We are dedicated to improving access to healthcare services by leveraging innovative financial technology.
Job Description
Lead IT HelpDesk Engineer responsible for providing timely and accurate support to end-users, troubleshooting complex technical issues, and administering IT services.
Requirements
- 5+ years of Service Desk experience
- Proficiency in troubleshooting conference room setups, Zoom/Teams conferencing, telephony systems, messaging platforms, and collaboration tools
- Experience addressing mobility-related issues including MDM, MFA, mobile devices, VPN, laptops, and remote connectivity
Benefits
- 4 Days a Week Work from Office
- Shift rotation: 9:00 AM to 6:00 PM, 11:00 AM to 8:00 PM, 12:00 PM to 9:00 PM
