Customer Success & Onboarding Manager (m/w/d)
netconnection GmbHBerlin, Germany
Posted March 3, 2026
Full Time
About the Company
Netconnection GmbH is a Berlin‑based software provider that specializes in digital transformation for the automotive retail sector. Leveraging over 20 years of industry experience, the company delivers end‑to‑end solutions—from CRM and inventory management to data‑driven pricing and digital marketplace integration with platforms such as mobile.de and AutoScout24. Its platform unifies dealership operations, enabling real‑time vehicle data exchange, automated listing, and advanced analytics that streamline sales and consulting workflows. By combining deep automotive knowledge with cutting‑edge IT and big‑data capabilities, Netconnection helps dealerships increase efficiency, reduce time‑to‑market, and stay competitive in a rapidly evolving market.
Job Description
We are looking for a Customer Success & Onboarding Manager to join our team at netconnection GmbH. The ideal candidate will be responsible for the successful implementation of our dealer tool, handling customer inquiries, product configuration, knowledge transfer, and strategic consulting.
Requirements
- Background in customer support, account management or advisory-intensive services
- Good IT knowledge, experience with CRM systems (preferably HubSpot)
- Communicatively strong, style-sure in German
- Proactive and solution-oriented work style
- Conscientious and appreciates clean documentation
Benefits
- Contract of unlimited duration in an established, family-owned IT company
- Professional tools, high-quality Apple hardware and state-of-the-art software infrastructure
- Structured onboarding and investment in the candidate's development
- Responsibility and direct influence on customer satisfaction
- Central location with modern workplace and good accessibility
