Tier 2 Helpdesk Technician (MSP)
NetOps AfricaLocation not specified
Posted May 12, 2026
Full Time
About the Company
NetOps Africa partners with Managed Service Providers (MSPs) that struggle to source and compensate high‑quality talent without eroding margins. By recruiting and onboarding skilled South African professionals, we create stable, long‑term employment while delivering measurable cost efficiencies and service excellence. Our core offerings—Employer of Record (EOR), MSP staffing, and MSP recruiting—enable clients to scale quickly, maintain compliance, and focus on core business growth. We differentiate ourselves through a rigorous talent vetting process, transparent pricing, and a partnership model that aligns our success with that of our clients.
Job Description
We are seeking a skilled Tier 2 Support Technician to handle escalated technical issues, support client infrastructure, and assist Tier 1 technicians with troubleshooting and resolution in a fast-paced managed services environment.
Requirements
- Troubleshoot and resolve escalated support issues across multiple client environments
- Support Windows workstations, servers, Microsoft 365, and network infrastructure
- Perform advanced troubleshooting related to connectivity, performance, permissions, and hardware/software issues
- Manage and support Active Directory, user accounts, group policies, and permissions
- Assist with onboarding/offboarding tasks and system deployments
- Document troubleshooting steps, resolutions, and client environments within the PSA/documentation systems
- Collaborate with Tier 1 and Tier 3 teams on escalations and project work
- Monitor alerts and proactively address issues when possible
- Maintain strong communication with clients throughout the support process
Benefits
- Flexible work hours
- Opportunities for professional growth and development