Tier 3 Helpdesk Technician (MSP)
NetOps AfricaUnited States
Posted May 12, 2026
Full Time
About the Company
NetOps Africa partners with Managed Service Providers (MSPs) that struggle to source and compensate high‑quality talent without eroding margins. By recruiting and onboarding skilled South African professionals, we create stable, long‑term employment while delivering measurable cost efficiencies and service excellence. Our core offerings—Employer of Record (EOR), MSP staffing, and MSP recruiting—enable clients to scale quickly, maintain compliance, and focus on core business growth. We differentiate ourselves through a rigorous talent vetting process, transparent pricing, and a partnership model that aligns our success with that of our clients.
Job Description
We are seeking an experienced Tier 3 Support Engineer to handle high-level escalations, complex infrastructure issues, and technical leadership within client environments.
Requirements
- Troubleshoot and resolve complex escalated technical issues
- Manage and troubleshoot firewalls, VPNs, switching, routing, wireless infrastructure, and cloud services
- Develop and maintain technical documentation, SOPs, and environment standards
Benefits
- Generous Paid Time Off
- 401k Matching