IT Administrator Managed Services/IT Support (m/w/d)
NetPlans GmbHRhineland-Palatinate, Germany
Posted October 20, 2024
Full Time
NetPlans is a professional and ISO-certified cloud and infrastructure solutions provider for small and medium-sized enterprises.
Acceptance of customer disruptions, recording in the ticket system, independent analysis, and problem-solving
The NetPlans Support is not a classical hotline, but maintains a partnership and very personal customer relationship
Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by IT support
In IT support, there are competency teams (e.g. Microsoft, Citrix, VMware, etc.) that provide second or third-level support and have a high level of competence
Due to the high level of customer proximity, the support team also works conceptually and advises customers on all questions related to IT infrastructure
Many customers are also supported on site by the support team, i.e. the activity can, at the customer's request, be a combination of internal and external support of our customers
You have several years of practical experience in one or more of the following areas:
Attractive, performance-based salary model
Unlimited employment contract
Company vehicle with the option of private use
Flexible working hours
Comprehensive offers for further education
Regular personal and feedback meetings
Short decision-making processes
Corporate pension provision
Our vision: To effectively, effortlessly, and securely shape the working day of companies and their employees using future-oriented IT solutions.
NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of small and medium-sized enterprises.
Currently, around 400 employees work at 16 locations.
Through our customer proximity, trusting and partnership-based relationships are established. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.
The respectful treatment of each other is very important to us at all times, and our corporate culture has always put our employees at the center.
We trust our employees, actively promote their potential, and want our employees to be able to bring their strengths to bear optimally and feel at home at NetPlans.