IT Administrator Managed Services/IT Support (m/w/d)

Responsibilities

Acceptance of customer disruptions, recording in the ticket system, independent analysis, and problem-solving

The NetPlans Support is not a classical hotline, but maintains a partnership and very personal customer relationship

Our Approach to IT Support

Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by IT support

In IT support, there are competency teams (e.g. Microsoft, Citrix, VMware, etc.) that provide second or third-level support and have a high level of competence

Due to the high level of customer proximity, the support team also works conceptually and advises customers on all questions related to IT infrastructure

Many customers are also supported on site by the support team, i.e. the activity can, at the customer's request, be a combination of internal and external support of our customers

We Expect

You have several years of practical experience in one or more of the following areas:

• Microsoft product portfolio (Windows Server, Active Directory, Exchange, MS-SQL, etc.)
• Storage (IBM, NetApp, Dell, Huawei)
• Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V)
• Microsoft Terminal Services or Citrix XenApp/XenDesktop
• Veeam B&R or Veritas Backup Exec
• IT Security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti)

Benefits

Attractive, performance-based salary model

Unlimited employment contract

Company vehicle with the option of private use

Flexible working hours

Comprehensive offers for further education

Regular personal and feedback meetings

Short decision-making processes

Corporate pension provision

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About Us

Our vision: To effectively, effortlessly, and securely shape the working day of companies and their employees using future-oriented IT solutions.

NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of small and medium-sized enterprises.

Currently, around 400 employees work at 16 locations.

Through our customer proximity, trusting and partnership-based relationships are established. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.

The respectful treatment of each other is very important to us at all times, and our corporate culture has always put our employees at the center.

We trust our employees, actively promote their potential, and want our employees to be able to bring their strengths to bear optimally and feel at home at NetPlans.