Escalation Engineer
NetskopeSanta Clara, California, United States
Posted March 11, 2026
Full Time
About the Company
Netskope is a cloud security company that is passionate about building an award-winning culture powered by hundreds of employees spread across multiple offices.
Job Description
Netskope is looking for an experienced enterprise TAC engineer to join their technical support team. The successful candidate will be responsible for handling escalated support issues, working with support managers, engineering, and product management, and driving process improvements.
Requirements
- Minimum 5+ years of experience in supporting large enterprise customers
- Strong Networking background and knowledge
- Excellent knowledge and prior experience supporting network security technologies
- Expert in troubleshooting various scenarios and systems
Benefits
- Medical, dental and vision benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance