Customer Service Officer
Network For Electronic TransfersSingapore, Singapore
Posted March 2, 2026
Full Time
About the Company
Network For Electronic Transfers simplifies payments and drives the transition to a cashless Europe.
Job Description
The NETS Customer Service Team operates from 9am to 9pm, daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.
Requirements
- Handle and resolve all customer queries received over the calls and chats effectively and promptly
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
- Achieve individual and team goals
- Proactively escalate query trends or potential issues to team lead/manager
- Perform other assigned duties and/or project work
Benefits
- Paid Time Off
- Insurance