Soporte Web Hosting

We are looking for a talented Technical Support Engineer to join our team at NEUBOX?, the #1 Hosting company in Mexico. As a Technical Support Engineer, you will provide remote support to web hosting clients through Helpdesk systems and via phone, install web open-source applications, and configure and administer hosting accounts for end-users.

Requirements

• Degree in Systems Engineering or related field.
• 2 years of experience in technical support.
• Experience in web hosting support and technical support.
• Knowledge of internet technologies (DNS, HTTP, SMTP, POP3, FTP, SSH, DOMAINS, APACHE, IIS).
• Experience in Helpdesk support.
• Knowledge of servers with Linux and Windows operating systems.
• Knowledge of network protocols, mainly network layer, transport layer, and application layer.
• Configuration of email accounts on mobile, desktop, etc.
• FTP utilities.
• Experience in different configurations in cPanel.
• Configuration and administration of control panels: cPanel, DirectAdmin, Plesk (knowledge of any).
• Database management (preferably Mysql and SQL).
• Web design and programming (preferably PHP and HTML).

Benefits

• Productivity bonuses.
• Life insurance (after 3 months).
• Subsidized cafeteria.
• Laws and superior payments.