Client Care Coordinator - ICM

The Client Care Coordinator will provide community-based support to clients in their neighborhood or preferred location throughout NYC. The role involves coordinating care, treatment, and services, creating proactive care plans, and communicating with clients, caregivers, and external stakeholders.

Requirements

• Highly organized with the ability to prioritize and balance multiple tasks
• Must be able to work independently and carry-out directives with minimal supervision
• Demonstrated ability to handle client engagement, feedback, questions and complaints with tact and professionalism
• Intermediate experience with MS Office suite with working knowledge Excel for data management
• Ability to quickly adapt to a customized case management system created in Microsoft Dynamics
• Strong commitment to social justice and CJA's mission and core values
• Individuals with lived experience are encouraged to apply
• Fluency in Spanish a plus
• Certifications as CASAC, CASAC-T, or other SU or MH certifications preferred (i.e., certified professional counselor, certified alcohol and drug counselor (ADC) or behavioral health certificate)

Benefits

• Generous Paid Time Off
• Four weeks' vacation
• Paid holidays
• Retirement plan with employer matching contributions
• Comprehensive mental health and wellness (EAP) plan
• Health, dental, and vision insurance