Junior Help Desk Technician
New York City Housing Development CorporationNew York, New York, United States
Posted January 5, 2026
60000 - 75000 USD year
Full Time
About the Company
HDC is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment.
Job Description
The Junior Help Desk Technician will be responsible for providing IT assistance to users, responding to calls, documenting service tickets, and providing basic troubleshooting for desktops, laptops, mobile devices and conference room AV equipment.
Requirements
- Responds to end-user requests for technical assistance by phone, email, or ticketing system.
- Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
- Collects information about problems and leads users through diagnostic procedures to determine sources of errors.
- Advises users on the methods, steps, and actions to resolve and avoid future issues.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
- Configure, ship, and track all new hire equipment for onboarding new employees and ensure proper collection of assets upon employee departures.
- Assist with copier and printer maintenance.
- Assist with conference room AV equipment support and maintenance.
- Coordinate with vendors for hardware repairs and warranty services.
- Support for specific systems, related software deployments, or IT projects as needed.
Benefits
- Health Benefits at a reasonable cost
- Dental and Vision Benefits at no cost
- Retirement savings plan with a generous match and a pension plan
- Paid holiday, vacation, sick time and parental leave
- Professional development opportunities
- Public Service Loan Forgiveness for eligible employees
- Wellness reimbursement
- Back-up Caregiver Benefit
