Technology Support Technician

The successful candidate will promote and facilitate all aspects of the Technology and Media Services Department's service-oriented mission, with a particular focus on providing prompt technical support and training to faculty, staff, students, parents, and guests of the school.

Requirements

• Experience working with and supporting a diverse community of students, parents, and colleagues
• Strong customer service orientation; tactful, patient, and courteous
• Demonstrated time management skills; ability to prioritize support requests, work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all issues are resolved within acceptable timeframes
• Exemplary attention to detail and strong organizational skills; ability to correlate multiple issues and identify systematic problems
• Commitment to being a part of a diverse school community where all members are welcomed, respected, valued, and celebrated
• Excellent interpersonal communication skills and the proven ability to work with a variety of constituents; ability to explain technical details to users at various levels of comfort and expertise
• Able to support a range of devices and systems, but primarily macOS and iOS
• Availability to work before and after school, evenings and occasionally on weekends

Benefits

• Paid time off (PTO)
• Paid holidays
• Retirement
• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance