Fixed Term L1 Support Technician
The New SchoolNew York, New York, United States
Posted February 5, 2026
55380 - 55380 USD
Full Time
About the Company
The New School is a forward-thinking institution that's reshaping the future of higher education.
Job Description
Join The New School as a Fixed Term L1 Support Technician to provide technical support to students, faculty, and staff. Deliver in-person and remote first-level technical support for IT services, software, and hardware. This is a one-year, fixed-term position.
Requirements
- Acts as point of contact for first-level technical IT support
- Provides support via walk-ins, phone, chat, and email
- Maintains strong organizational and communication skills to provide a high level of customer service
- Familiarity with concepts outlined through ITIL – Service Level Agreements (SLAs), incident/problem management, etc.
Benefits
- Comprehensive medical, dental, and vision coverage
- Employee Assistance Program (EAP)
- Retirement plan administered by TIAA
- Qualified Transportation Expense Plan
- Paid vacation and sick leave
- Paid holidays and floating holidays
- Career advancement and professional development opportunities
- Access to university programs, lectures, and events
- Tuition waiver benefit for eligible employees and dependents
- Employee discounts with local vendors and service providers
