Technical Support Associate (Voice)

Technical Support Associate (Voice) role at Network Solutions, responsible for achieving productivity and quality targets, troubleshooting errors, and interacting with customers. The role involves configuring and troubleshooting basic errors with domain names and associated products, using proprietary tools effectively, and reporting faults to the helpdesk or supervisors. The ideal candidate should have at least 1 year of customer service and technical support experience or sales experience related to cross-selling and up-selling, preferably with knowledge in web hosting, and can work on a permanent graveyard schedule.

Requirements

• Achieves productivity and quality targets
• Configures and troubleshoots basic errors with domain names and associated products
• Uses all proprietary database, web, and telephony tools effectively
• Discusses call monitoring feedback with supervisor to improve performance

Benefits

• Competitive HMO benefits
• Punctuality Bonus
• Generous Vacation policy