ServiceNow Project Manager

Our Mission: NewRocket, a global ServiceNow partner, helps top enterprise leaders solve business problems and navigate change with confidence. We champion diversity, celebrate creativity, and embrace uniqueness. We believe in creating meaningful experiences for employees and customers.

Requirements

• Define project scope, objectives, and communication plans.
• Plan project stages, assess business implications, and monitor progress.
• Assign resources, timelines, and schedules.
• Oversee project execution, budget, forecasts, schedule, and scope.
• Identify and mitigate risks and dependencies.
• Utilize Agile and iterative project methodologies.
• Develop/update project plans with objectives, technologies, systems, schedules, funding, and staffing.
• Monitor milestones and deliverables; resolve project issues.
• Develop and manage WBS for IT projects.
• Ensure deliverables meet quality standards.
• Prepare and deliver project status reports and internal/client-facing reports.
• Build trust-based relationships with clients; understand and align with client expectations.
• Ensure compliance with customer SLAs for support and enhancements.
• Coordinate internal team efforts for prompt solutions.
• Identify and implement continuous improvement opportunities.
• Maintain deep understanding of ServiceNow products for effective communication.
• Achieve high customer satisfaction scores.
• Enhance Managed Services Delivery model and workflows.
• Provide coaching, mentoring, and cross-training opportunities for team members.
• Identify and manage risks and issues, including escalations.
• Deliver Managed Services Offering as per subscription, adhering to SOW provisions.

Benefits

• Health insurance
• Retirement plan
• Flexible work arrangements
• Professional development opportunities
• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Accommodations for individuals with disabilities