Customer Success Manager, SMB
NexHealthAtlanta, Georgia, United States
Posted February 9, 2026
125000 - 150000 USD
Full Time
About the Company
NexHealth is a healthcare technology company that aims to accelerate innovation in healthcare by connecting patients, providers, and developers.
Job Description
NexHealth is looking for a Customer Success Manager, SMB to proactively identify, engage, and stabilize customers who show early signs of adoption risk. This role focuses on preventing churn through structured outreach, consultative discovery, re-onboarding, and adoption recovery.
Requirements
- 2+ years of experience in Customer Success, Account Management, Implementation, or Onboarding
- Strong discovery, communication, and consultative problem-solving skills
- Comfort engaging customers via phone, video, and written communication
- Experience working in structured workflows and CRMs (HubSpot preferred)
- Ability to analyze usage data and translate insights into action
- Strong time management and follow-through in a high-volume environment
Benefits
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
