We are seeking an experienced End User Support (EUS) Manager to drive our global End User Computing (EUC) strategy and operations. This role will lead the Modern Workplace roadmap, oversee L2 support operations, and ensure a secure, seamless, and productive digital experience for employees across the organization.
Requirements
- 10+ years of experience in End User Computing (EUC), workplace technology, or related IT domains
- 5+ years of leadership experience managing support or infrastructure teams
- Proven experience managing global, distributed L2/L3 support teams
- Strong track record in delivering Modern Workplace or digital workplace strategies
- Deep expertise in endpoint management tools (e.g., Intune, Jamf) and operating systems (Windows, macOS, mobile)
- Strong knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
- Experience with ITSM platforms (e.g., ServiceNow) and ITIL best practices
- Familiarity with AIOps, automation, and analytics in IT service delivery
- Solid understanding of IAM, networking, and cybersecurity principles
- Strong experience in workplace security, governance, risk, and compliance frameworks
- Excellent leadership, communication, and stakeholder management skills
- Ability to translate technical concepts into business-friendly insights and lead organizational change
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
