Manager, Customer Experience Business Operations

Role Overview

Nextech is looking for a Manager, Customer Experience Business Operations to serve as the operational backbone of our CX organization. Reporting to the VP of CX Business Operations, this role owns the systems, processes, data, and reporting that enable Client Success, Product Support, Consulting, and Professional Services to deliver a best-in-class client experience.

What You Will Do

Operational Excellence and Process Design, Data, Reporting, and Insights, Systems, Salesforce, and Platform Operations, Programs and Strategic Initiatives, People Leadership

Why It Might Be a Fit

You diagnose before you prescribe. You ask the right questions before jumping to a solution. You bring structure to ambiguity. Given a vague problem, you can produce a clear plan, a documented process, and a path to execution.

Requirements

• 5+ years of experience in business operations, revenue operations, customer success operations, or a closely related discipline
• 2+ years of direct people management experience, including responsibility for hiring, coaching, performance management, and career development
• Demonstrated ability to design and operationalize new processes from scratch in ambiguous environments
• Hands-on experience with Salesforce (administration, reporting, sprint coordination, or similar)
• Strong working knowledge of Power BI, Excel, and modern data tooling; comfort partnering with analysts to translate business questions into reporting
• Experience working in B2B SaaS, ideally in healthcare technology or another regulated, specialty-driven industry

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 11 paid holidays
• Your Day Your Way - Celebrate a day of cultural or social significance to you
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave (After 6 months with the company)
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Nextech Luminary Peer Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment