Customer Experience Operations Manager

Customer Experience Operations Manager responsible for optimizing and integrating CX technology ecosystem, leveraging AI to improve customer outcomes, operational efficiency, and decision-making across the customer lifecycle.

Requirements

• Manager/Supervisor experience
• Bachelor’s degree in Business, Technology, or related field
• 5+ years of experience in CX Operations, Revenue Operations, or Systems Administration
• 2+ years hands-on experience with Gainsight, Salesforce, Zendesk, and/or Rocketlane
• Strong analytical and problem-solving skills with a focus on data quality and scalability

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off