Exoticca is a pioneering online travel agency seeking a B2B Operations Manager - Customer Experience to lead and scale their support operations globally.
Requirements
- 5+ years of experience in Customer Operations, Support, or similar roles in high-growth environments
- 2–3+ years of experience managing teams in high-volume, fast-paced operations
- Strong track record in improving KPIs and building scalable operational processes
- Highly data-driven mindset, with the ability to translate insights into action
- Strong stakeholder management skills and ability to influence across teams
- Comfortable operating in ambiguity and evolving environments
Benefits
- Competitive compensation and flexible benefits
- Competitive compensation package in line with job responsibilities and experience
- Flexible compensation management for diet, transportation, and private health insurance with Cobee
- Hybrid work model: Offices in Barcelona city
- Permanent contract from the start
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties
- Opportunity to build and scale operations in a fast-growing company
- International environment with strong growth ambitions
