System Analyst

Senior System Analyst is responsible for operations support system (OSS) specialist duties, resolving operational problems, analyzing root causes, and providing resolutions. The role involves handling escalated issues, developing preventive measures, and monitoring system operations.

Requirements

• Resolve operational problems within defined schedules and service level agreements
• Analyse root causes of operational malfunctions and provide resolutions
• Handle escalated issues and follow-up on outstanding issues promptly
• Develop preventive measures and document issue resolution procedures
• Manage job calendars and flows to ensure timely completion
• Recommend process improvements to improve operational efficiency and cost-effectiveness
• Monitor system operations and troubleshoot problems
• Manage application tool and monitor repair activities
• Maintain daily logs of operational issues and maintenance activities
• Contribute to business meetings and report on issue status
• Develop support plan to prioritize and resolve multiple issues
• Address customer issues promptly and accurately
• Quality control on created and loaded IOTs
• Creation of IOT load files for the validation of
• Implementation of IOT
• Monitoring of end dates on Discounted IOTs
• Mediation rejections handling for TAPOUT creation Customers
• TAP halted files. (including Inspection Mode)
• TAPOUT Rerating
• Dataclearing support (All DCH level 1 issues)
• UAT Testing
• System Monitoring
• RAPIN Handling
• RAP CDR correction/Recycling
• AA14/OpData Handling
• Ensure DCH configurations are up to date:
• Industry Configuration
• Local/TAP currency set up
• MCCMNC
• IAC and CC/NDC
• Tax configuration
• BID Management including emergency BID announcement as per TD38
• CDR handling to modify or filter as per requirement
• Agreement setup as per CLL (Voice/SMS, data, CAMEL)
• OIR handling and loading into the DCH on migration date
• Agreement management for NRTRDE partners of our customers
• Halted NRT files
• New Customer implementation
• NRTRDE Monitoring
• NRTRDE ACR check
• Wholesale rerating set up
• New account creation/access rights/password reset
• MVNO configuration
• User application access review
• Process documentation

Benefits

• Private Health Insurance
• Training & Development