Client Success Manager – Digital Touch & Low Touch
NextGen HealthcareIndia
Posted January 13, 2026
Full Time
About the Company
NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions. We are reimagining ambulatory healthcare with award-winning EHR, practice management and surround solutions that enable providers to deliver whole-person health and value-based care. Our highly integrated, intelligent, and interoperable solutions increase clinical quality and productivity, enrich the patient experience and drive superior financial performance. We are on a relentless quest to achieve better healthcare outcomes for all. Learn more at nextgen.com, and follow us on Facebook, X, LinkedIn, YouTube, and Instagram.
Job Description
The Client Success Manager supports a scaled-engagement model to drive adoption, value realization, and retention across clients. This role blends customer success best practices, digital engagement, data-driven outreach, and process execution to help clients achieve measurable outcomes.
Requirements
- Manage a portfolio of small to mid-market clients
- Collaborate with internal teams and client stakeholders
- Lead cross-functional initiatives
- Establish governance and operational cadences
- Identify growth opportunities within existing accounts
- Conduct regular monthly meetings and dashboard reviews
- Monitor client experience and implement mitigation strategies as needed
- Serve as the voice of the customer
- Perform additional duties as needed
