Manager, Client Support Operations, Clinicals
NextGen HealthcareIndia
Posted May 18, 2026
Full Time
About the Company
NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions. We are reimagining ambulatory healthcare with award-winning EHR, practice management and surround solutions that enable providers to deliver whole-person health and value-based care. Our highly integrated, intelligent, and interoperable solutions increase clinical quality and productivity, enrich the patient experience and drive superior financial performance. We are on a relentless quest to achieve better healthcare outcomes for all. Learn more at nextgen.com, and follow us on Facebook, X, LinkedIn, YouTube, and Instagram.
Job Description
The Manager, Client Support Operations leads a team responsible for delivering high-quality technical and application support to clients across assigned products or solution areas.
Requirements
- Lead a team responsible for delivering high-quality technical and application support to clients
- Manage day-to-day support operations for assigned products or solution areas
- Oversee complex, high-impact client issues and escalations
- Partner cross-functionally with Product, Engineering, Platform, Client Success, and other internal teams to resolve client issues and improve support outcomes
- Use data and performance trends to identify operational risks, service gaps, staffing needs, and improvement opportunities
- Promote a culture of operational discipline, continuous improvement, collaboration, and client focus