Manager, Client Support Operations, Patient Experience

The Manager, Client Support Operations leads a team responsible for delivering high-quality technical and application support to clients across assigned products or solution areas. This role is accountable for team performance, operational execution, escalation management, and client support outcomes.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field.
• 6+ years of experience in technical support, application support, client services, or related operational support roles.
• 2+ years of people leadership experience with responsibility for coaching, performance management, and team development.
• ITIL or other service management certification preferred.
• Leadership, operations, or project management certifications preferred.