Customer Support Representative (M-F/Night Shift)

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. We're looking for a Customer Support Representative to join our team, responsible for delivering exceptional customer experiences, troubleshooting issues, and continuously growing their skills in a fast-paced environment.

Requirements

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written)
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-12:00am Monday through Friday)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

Benefits

• Comprehensive medical coverage
• Life, disability, traumatic injuries and critical diseases insurance
• PTO for all employees
• Paid Sick leave (official document required)
• Paid parental leave
• Paid holidays
• Employee Assistance Program and wellness initiatives
• Access to ongoing learning and development opportunities and career advancement