Mandarin-Speaking CSR - Outbound Retention (Healthcare)
Nexus Recruitment GroupMandaluyong, Philippines
Posted January 6, 2026
Full Time
About the Company
Nexus Recruitment Group is a leading recruitment consultancy that specializes in placing high‑potential talent across technology, finance, and healthcare sectors. Leveraging a data‑driven sourcing model and a proprietary AI‑powered matching platform, the firm delivers bespoke talent pipelines tailored to each client’s culture and performance needs. Its distinctive edge comes from a global network of industry specialists, a consultative partnership approach, and a strong commitment to diversity and inclusion. In addition to placement services, Nexus offers employer branding, workforce analytics, and talent‑development programs to help organisations build resilient, future‑ready teams.
Job Description
We are hiring a fluent Mandarin-speaking Customer Service Representative to handle outbound retention calls for a healthcare insurance account.
Requirements
- Fluent in Mandarin (verbal and written) and proficient in English communication.
- Bachelors degree preferred but not required.
- At least 1 year of BPO or call center experience in a healthcare, insurance, or outbound sales/retention campaign is an advantage.
- Strong listening, negotiation, and customer engagement skills.
- Ability to work flexible shifts, including support for international time zones if required.
- Familiarity with CRM tools and basic computer navigation.
