IT Support Specialist/Desktop Support
NexusSearch International LimitedHong Kong, Hong Kong
Posted December 11, 2025
Full Time
About the Company
NexusSearch International Limited is a leading executive‑search and talent‑solutions consultancy serving the Asia‑Pacific region. Leveraging a network of over 50,000 industry contacts and deep sector expertise, the firm delivers highly strategic placements, payroll services, and career‑coaching support to both global conglomerates and top Asian institutions. Its distinctive value lies in the seamless integration of traditional recruitment with a socially inclusive mission—through NexusHearts, the company runs workshops, training, and employment programs that empower under‑privileged individuals. By combining high‑impact talent acquisition with a commitment to social impact, NexusSearch positions itself as a trusted advisor for organizations seeking both excellence and purpose.
Job Description
The eCommerce IT Support Specialist will provide technical support, troubleshoot issues, and collaborate with cross-functional teams to enhance the customer experience on our eCommerce sites.
Requirements
- Bachelors degree in Information Technology, Computer Science, or a related field
- Minimum 2 years of experience in IT support, preferably in an eCommerce environment
- Strong understanding of eCommerce platforms (e.g., Taobao, Amazon,Tmall etc.)
- Proficiency in troubleshooting technical issues related to websites, databases, and payment gateways
- Excellent problem-solving skills and attention to detail
- Strong communication skills, with the ability to explain technical concepts to non-technical users
- Experience with HTML, CSS, and basic web development is a plus
