Desktop Support Analyst

New Flyer is seeking a Desktop Support Analyst to provide technical support for desktop applications, PC/laptop hardware, operating systems, printers, network connectivity, telephony, mobile devices, and remote access tools. The ideal candidate will have a general knowledge of electronic resources, software, hardware, and services available to NFI Group staff via the ITS department.

Requirements

• Provide technical support for desktop applications, PC/laptop hardware, operating systems, printers, network connectivity, telephony, mobile devices, and remote access tools
• Handle inbound support requests through a centralized helpdesk call queue
• Deliver after-hours on-call support on a rotational schedule
• Log, track, document, and escalate incidents and service requests using an IT ticketing system
• Administer and maintain user accounts following established access management procedures
• Process requests for new hardware and software; evaluate options, obtain vendor quotes, and recommend solutions
• Execute MAC (Move/Add/Change) activities for workstations, software, and telephony systems
• Maintain accurate records in the IT Asset Management system for all hardware inventory and locations
• Manage Software Asset Management, ensuring license compliance and up-to-date records
• Develop and maintain technical documentation and support procedures
• Maintain an organized, safe workspace aligned with 5S and operational excellence standards
• Foster a professional, respectful, and collaborative work environment
• Support additional IT and operational tasks as assigned

Benefits

• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
• Paid holidays and vacation
• 401K with generous company match
• On-the-job training in a continuous learning environment
• Advancement opportunities within our family of companies
• Inclusive workplace culture that values and empowers team members