Customer Account/Service Representative

The Customer Account/Service Representative will perform daily transactional activities for customers, provide input and feedback to customer strategies, and support internal stocking strategies and inventory planning.

Requirements

• Communicate with customers on quotes, purchase orders, contracts, and technical requests
• Develop and recommend customer sales and margin strategies
• Provide pricing and availability on all daily quotes
• Provide customer support and technical assistance
• Obtain daily quote and contract approvals and award information from customers
• Review open sales order reports and reconcile discrepancies
• Negotiate, enter, and coordinate returns of parts as requested by customers
• Work with Traffic department on delivery issues with customers
• Create and monitor New Load Requests, Data Change Requests, and Pricing Requests
• Coordinate insurance and bid bonds for customer RFP's
• Monitor and manage customer contract items and escalations
• Proactive selling of all products
• Participate in major projects or programs
• Assist Accounts Receivable with collections
• Request additional reports from Analyst as required
• Review/create Contact Reports and coordinate tactical responses

Benefits

• Competitive Wages
• A continuous learning environment
• Ability to advance your career with a growing company
• Employee social committee organizes numerous events throughout the year
• Ongoing employee development through in-house training initiatives