Lead DevOps Engineer

Role Overview

The Lead DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.

What You Will Do

Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables. Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.

Why It Might Be a Fit

You will have an advantage if you also have experience with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build, and experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience)
• 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment
• Demonstrated experience working as a contributor on a software engineering or platform team
• Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration
• Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling
• Experience with distributed source control systems, preferably GitHub or BitBucket
• Solid understanding of application server technologies including Tomcat and SSH-based remote management
• Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management
• Experience with application debugging, performance analysis, and scalability assessment
• Familiarity with standard application security compliance and best practices
• Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes
• Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring

Benefits

• Learn more about the Benefits at NICE
• Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.