Senior Technical Account Manager
NICEManila, Philippines
Posted March 24, 2026
Full Time
About the Company
NiCE Ltd. (NASDAQ: NICE) is a global company that develops software products for delivering extraordinary customer experiences, fighting financial crime, and ensuring public safety.
Job Description
Join NiCE as a Senior Technical Account Manager and lead complex customer relationships, drive business growth, and innovate with our cutting-edge technology.
Requirements
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
- Strong communication and presentation skills with both C-level and operational stakeholders.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
- Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
- Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.
Benefits
- NiCE-FLEX hybrid model (2 days in-office, 3 days remote)
- Endless internal career opportunities