Experience Coordinator (Per Diem/Pool, Days)

The Experience Coordinator is responsible for creating a personalized experience for patients and families while supporting clinical needs. They coordinate services and activities to drive a positive experience and create excellent public relations for the hospital.

Requirements

• Associate's Degree in Healthcare, Hospitality, Education, or 2 years of experience with customer service industry
• Prior experience in patient & family centered services, customer service in a healthcare setting, or hospitality services
• Fluency in both English and Spanish
• Experience working with Microsoft Office (PowerPoint, Excel, Word, and Outlook)
• Prior experience working with children preferred
• Available to work evenings and weekends as needed
• Excellent grammar and writing skills
• Excellent proofreading, organizational, and public speaking skills
• Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times
• Ability to react calmly under stressful conditions and redirect families to appropriate resources
• Displays a professional image and is a role model in service excellence
• Desire to fill the needs of all internal and external customers with positive communication skills
• Exceptional verbal and written communication skills
• Ability to work with numerous and frequent interruptions
• Ability to maintain confidentiality of sensitive patient information
• Ability to make small group presentations and engage families
• Fosters positive team morale and company culture